Please review our refund policy carefully. We believe in transparency, fairness, and delivering impeccable quality
We take immense pride in the craftsmanship of our watches. If your timepiece arrives defective, damaged, or if we accidentally sent the wrong item, please contact us at retrobithour@gmail.com within 10 days of delivery. We will take full responsibility, cover all return shipping costs, and make it right immediately. Your satisfaction is our absolute priority.
To be eligible for a quality-related return, the watch must be in the exact condition you received it—unworn, unused, with all tags, protective films, and original packaging completely intact. We kindly ask for the receipt or proof of purchase to process your request smoothly
We guarantee that every watch shipped is brand new, untouched, and exactly as showcased in our detailed videos. To maintain this strict hygiene and quality standard for all our customers, we only process returns for items that arrive with manufacturing defects or damage.
Once your approved return reaches us, we will inspect the watch and notify you immediately. Approved refunds are processed back to your original Store credit. We handle this as fast as possible, though your bank may take a little extra time to post the funds
